Rob Allen Guitars- 341 A Street Fillmore Ca, 93015, located in the historic Citrus Packing House
If you have a question that is not covered on the FAQ page, I will be happy to help, please contact me at:
Return Policy for purchases from the online store:
Within the US: After receiving your new Rob Allen bass you will have 2 days to check out the instrument and be sure that it is a good fit for you. If you are not totally satisfied in every way with your purchase, you can return the instrument for a full refund minus all shipping charges ($140 in the example of an Mb-2 bass). Simply contact me to let me know you will be making a return and re-pack the instrument in the original carton and I will create a return label and email it to you. The instrument must be in 100% of the condition received, if there are damages an evaluation will be done and a repair fee will be added.
Most shipments are done through USPS and sent priority, so typically a 3 day service for most locations in the US. A signature is required on all shipments due to the value. Sometimes UPS is also used, whichever is most suitable will be chosen.
Foreign orders: same 2 day approval period, and if there is a need for a return please contact me and arrangements will be made